At braabo.com your satisfaction is our priority. We understand that sometimes products may not meet your expectations or may encounter unforeseen issues. That’s why we’ve crafted a comprehensive Return and Refund Policy to ensure your peace of mind when shopping with us.

Easy Returns Within 30 Days

If you're not completely satisfied with your purchase, you can return the item within 30 days of the delivery date for a full refund. Items must be in new or slightly used condition and include all original packaging, accessories, and documentation.

We’re committed to making the return process simple and hassle-free to ensure your satisfaction.

Return Condition Requirements

Returned items must be in new or slightly used condition, and include the original packaging, accessories, and any product inserts. Products that show signs of damage, heavy wear, or are missing components may not be eligible for a refund.

Simple Return Process

To initiate a return, simply contact our Customer Support Team at contact@braabo.com within 30 days of receiving your order.

Once your request is approved, we’ll issue a Return Authorization Number along with a prepaid return label, allowing you to return the item with ease.

Damages and issues

We kindly ask that you inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receipt at contact@braabo.com.

Our team will promptly review your case and offer a suitable solution, such as a replacement or full refund.

Exchanges

We accept exchanges for eligible items within 30 days of the delivery date.

To request an exchange, please contact our Customer Support Team at contact@braabo.com with your order number and the item you wish to exchange.

If the item is in stock and meets our return criteria, we will issue a Return Authorization Number and send you a prepaid return label to download and print. Once the original item is received and inspected, we will ship the replacement at no additional cost.

Exchanges are subject to availability. If the requested item is out of stock, a full refund will be issued to your original payment method.

Swift Refund Processing

Once your returned item is received and inspected by our team, we will process your refund within 5 business days.

Refunds are issued to the original method of payment used at checkout. You will receive a confirmation email once the refund has been completed.

We value your time and aim to make the refund process as seamless as possible.

No Restocking Fees

We do not charge any restocking fees for returned products.

Your satisfaction is important to us, and we aim to make the return experience as smooth and fair as possible.

Order Modifications and Cancellations

We understand that plans can change. You may request an order modification or cancellation within 24 hours of placing your order, as long as it hasn’t entered the fulfillment process.

To make a change, please email us as soon as possible at contact@braabo.com with your order number and the requested update.

If you have any questions or need assistance, please visit our FAQ page or Contact Us page for detailed information. For additional support please don’t hesitate to contact us at:

Business name: braabo.com

Email: contact@braabo.com

Address: 400 Las Colinas Boulevard East, Suite 300, Irving, TX 75039, United States

Phone Number: +1 (972) 634-8032

Opening Hours: Monday to Friday - 10:00 AM to 6:00 PM (CDT)